Horizon Van Lines

Do not use this company!!! I had a horrible experience with with these guys. They brokered a company called Deluxe and to make a long story very brief, they lost 7 of my boxes. How you manage to do that is beyond my comprehension. If you speak to someone named Anthony and he says he'll make sure you have a good experience as he said to me, don't you believe him. He is a deceitful man. I tried reaching out to him when I found out my boxes were missing and and didn't want to hear it or help me. No one there wanted to help me. It's all pretense when they tell you they will help you in the process but when all is said and done and once they have their money, they don't care about the customer. Quite frankly it astonishes me that this company still remains in business and the moving industry doesn't take action against them. Months later I still don't have my boxes and no one has yet to help me. What a disappointment in humanity.

Move size: Studio Service cost: $3155

Our change finally arrived this week. unfortunately I have to inform you that you did not deliver what you promised when you offered your service.

First of all they picked up 06/13 (2 days after) and delivered 07/07 (was only 15 days to delivery).

Second, You informed from the beginning that it was a family business, that you would withdraw and deliver our move, in same truck. That's not what happened, it’s no true.

Furthermore, he said that I would pay only for the space I used in the truck. And I guarantee for you that we reduced our things a lot so that the cubage would be smaller, but I didn't get any reduction.

In addition, I paid to transport my queen size bed and SPRING mattress and it arrived at the destination FOLDED IN HALF! It is obvious that this item could not be folded!!

We talked to the driver / delivery man and he said that our change was in the already folded storage.

Conclusion, you ruined my mattress, it is completely crooked and I want to make amends for it.

Move size: 1 Bedroom Home Service cost: $2640

Horizon Van Lines price was better than the other quotes that I got from other moving companies. Our coordinator was really good. He got pretty close based on what I told him The final cost changed just a little bit. It was only by $130 . The crew that picked up and delivered my items were both really good. The movers that picked up everything also packed for me, and they were really efficient, and they got it done quickly. They were also very friendly. They did a really good job. And the people who delivered them were really quick and efficient as well. I unpacked everything and from what I’ve seen, there was no damage. I really like Horizon Van Lines. the account manager that I talked to was great, kept in touch with me, and let me know what was going on.

Move size: 3 Bedroom Home Service cost: $4250

We moved from California to Virginia. Not told when contracting with Will that he was a broker. He set us up with Leadership Logistics, a company that gets solid one-star reviews across most platforms. Many damages, four boxes lost, and almost no follow up. Any time I was able to establish contact with someone from the company, the second or third time I would reach out to them, the phone number or email address would no longer be valid. At this point, calls and emails are now disappearing into a void. Move was in August, it is now November.

Move size: Studio Service cost: $4273

After getting about 15 calls from every mover in the country Horizon Van Lines sent me a simple text message. which I appreciated with a ballpark range for what my move may cost. they weren't the cheapest but weren't expensive either. They kept me updated constantly because I was a nervous wreck as I've never done this before and didn't want to get taken for. They even sent over someone to make sure our estimate was accurate. On move day I saved a couple hundred because they over estimated the box count so I tipped the crew more and got pizza and wings. Fantastic job guys!

Move size: 2 Bedroom Home Service cost: $3678

Isreal, Johnny and Bobby were our movers packing us up to leave California and relocate to New York. They were all very professional and worked rather fast! Johnny was a pro at packing everything! Honestly I thought he was the man in charge, running the show, he seemed to know so much. He answered all my silly questions and was very nice. Bobby worked quickly and efficiently and was very polite. Isreal was great, you could tell this wasn’t his first rodeo. He was everywhere he needed to be, moved quick, and was very patient with all of our concerns! They went the extra mile to figure out how to get our sleeper sofa downstairs which was not an easy task. They didn’t even complain when my wife accidentally got them the “lite Gatorade” :) overall, a great packing experience with very few bumps.

Move size: 3 Bedroom Home Service cost: $3800

We are an experienced family who has moved quite a bit, since my wife is in the military, we have gotten used to the whole ordeal of moving every few years. So knowing the ins and out, unfortunately due to a few bad experiences with the military moves we've had in the past, we know what to look for in a mover. And finding Horizon Van Lines to do our move from Spokane,Washington to Columbus,Ohio, it went about as good as a move good go. All things considered, after we reserved with them, which was about 2 months out,(Highly recommend to allow some time) they were in constant contact with us, with any updates, hounding us over the inventory items, making sure it was accurate as possible so nothing would change. We pride ourselves on having done so many moves, so we like to do the packing and wrapping of all our furniture, the movers (Jacob,Issac and Tony) even complimented us on it, my wife wouldn't let me live that done! If I had one gripe, it would be the delivery timeframe, but I understand things happen, it took about 11 days for us to receive it, not the end of the world, I guess. And one minor dent on the side of the washer, good thing that'll go against the wall where you can see it. We will call these guys again when they station us elsewhere.

Move size: 4+ Bedroom Home Service cost: $12000

So my family and I were looking to move over the summer, don’t! It’s way to hectic and pricey. So we waited till holiday break so the kids were off school and it was less expensive for us. Was called probably by 20 movers, so I put my phone on silent for a few days. Figure if one called me days later they truly wanted to earn my business. So I got a call from Jessica, she was wonderful from start to finish I tell ya. Took me about 2 weeks to finally commit to HVL. She was patient with my questions and any worries I had. Moving my family cross country is no easy task. Hope you never have to, especially if you worry like I do! But if you must, these guys did great from the the initial call till the final piece of furniture moved. Only gripe I had, since it was over the holiday and weather a bit tricky, it took about 16 days to get our stuff. Fairly priced in my opinion. Thanks for taking care of our stuff! Much success HVL.

Move size: 3 Bedroom Home Service cost: $7800

I'd like to thank the Horizon Van Lines team for a great long distance moving experience. I was very careful which company I'd use to move my things from Florida to New Mexico, so I took my time researching Florida companies. I was fortunate enough to find Horizon Van Lines, which offered excellent customer service, answering my many questions, and the driver who delivered my items was on time, courteous and patiently reassembled my furniture. The original crew that packed my furniture did a great job as well, wrapping the expensive pieces in blankets that resulted in very few blemishes. Honestly, with all that I had, there was only one broken china cup and one area on a table that was slightly marred by packing tape. That's it! I am a very happy camper and strongly recommend this company to anyone making a move. Trust is the name of the game when it comes to choosing a moving company, and I trust this one 100%! Happy moving!

Move size: 1 Bedroom Home Service cost: $1300

Moving from Florida to North Carolina $2,243 2 bedroom

I told John and Fernando(the actual men who moved and packed my home) that if they did a good job with my family's stuff that would I would leave them a glowing review. They told me that I had nothing to worry about, it turns out they were right. Having 2 kids and a dog to worry about I didn't have much energy to pack anything, but they did cut me a break on the packing cost. Dealing with Horizon from start to finish and the crew they sent out treated my stuff with care. Moving from Florida to North Carolina, thankfully didn't take long. I got my stuff within a week and nothing was broken. I was taken back to be honest, after all the horror stories I've heard over the years. But I'm glad I came across these guys. Just recommended them to my brother in law as well so he can have a good experience like I did. Kudos

Kelly H. Owens.

Move size: 2 Bedroom Home Service cost: $2243